A little help for the road.

Open You → Routale Unlimited → Restore Purchase. Use the Apple Account that made the purchase and an internet connection. Restoring purchases restores access, not journeys stored on a different device.

Open iPhone Settings → your name → Subscriptions → Routale and choose Cancel Subscription. Removing the app does not stop renewal.

Free exports include Made with Routale. Unlimited removes that badge from newly created exports. Export the Story or Film again after upgrading; existing files will not change. Map credits and template branding stay visible.

Your first two distinct journeys can be exported as photos or videos, including repeated exports of those same journeys. Unlimited is needed to export additional journeys. Recording remains free.

iOS periodically reminds you about background location access. This can follow recording with the screen locked. Review Routale’s location permission in iPhone Settings. Finish your recording in Routale when you are done.

Check your internet connection, available storage and location permissions. Reopen the journey and try again with Routale in the foreground. Contact us if the problem repeats.

Delete journeys in Routale to remove their local records. Delete exported copies separately from Photos, Files and other apps. Device backups follow your Apple settings. There is no Routale account to delete. Contact us about support or purchase-related personal information; transaction records may be retained where required.

Routale stores journeys on your iPhone and does not run its own cloud sync. Purchase restoration does not restore that library. Keep exports and appropriate device backups before changing or resetting your phone.